Employment Opportunities at Combined Systems Technology
In the Des Moines and Central Iowa market, Combined Systems Technology (CST) is a premier Value Added Reseller (VAR) marketing and supporting all elements of enterprise voice and data networks. CST provides basic and advanced network engineering services, including disaster recovery services, enterprise network support, network virtualization services and printing and imaging services.
Combined Systems Technology has been providing technical products and services to clients nationwide since 1980. We have experienced steady growth in that time. Join in our success. Be a part of CST's team of professionals. There are currently two positions currently open.
Field Technician 2 role is part of our technology department of Combined System Technology, this position will primarily be responsible for responding to customer calls, email request and incident tickets. This position provides 80% onsite and remote technical support for our customers we support at CST. The Field Technician 2 will perform the implementation of hardware/software maintenance, periodic maintenance of firmware, BIOS, drivers and repair the products deployed at the customer sites to ensure the highest level of availability for our customers. We expect this position to manage customer IT environment, provide professional customer consultation, ensure reliable production network, reliable backups, efficient and thorough troubleshooting, and open service tickets to track the progress of an issue, perform escalations, and inform CST management on the status, progress and resolution to the incident. This position will report directly to the Chief Technology Officer.
Support Center Technician
The Support Center Technician 1 position is a critical component of our technology team at Combined System Technology. This position will primarily be responsible for answering customer calls, email request, web portal request, and infrastructure monitoring, monitoring cloud products, and creating incident tickets. The Support Center Tech 1 will schedule the implementation, maintenance and repair of the products deployed at the customer sites to ensure the highest level of availability for our customers. This position will create, modify and complete service tickets to track the progress of an issue, perform escalations, inform CST management on the status, and watch the monitoring system for other related issues. If this position cannot resolve the issue, they will update the ticket with the steps they already performed and assign the ticket to an engineer as part of the escalation process. This position will report directly to the Support Center Supervisor.
Both of the full time positions listed above offers competitive compensation plan, with base pay and great benefits.
401K for Full Time employees, Paid Vacation, Health Insurance.
We provide training on products/services and internal systems.
Career advancement potential, some of our network engineers started in this role.
Our customers and our employees stay with us for many years, talk to us to see why that is!
We would welcome the opportunity to visit with you. Please send a note on the right indicating your interest.